CompatPilot

Privacy Policy

Last updated: June 22, 2026

CompatPilot helps Shopify merchants show product compatibility checks on storefront product pages and review compatibility activity in the app admin. This policy explains what information CompatPilot processes and how it is used.

Information We Process

When a merchant installs and uses CompatPilot, the app may process Shopify shop information such as shop domain, shop ID, shop name, merchant email, OAuth session data, app scopes, billing subscription status, product IDs, product handles, product titles, tags, variants, options, SKUs, metafields, and compatibility configuration entered by the merchant.

Storefront compatibility checks may store non-sensitive operational records such as normalized check text, result, product ID, product handle, match source, timestamp, and hashed customer or user-agent signals when available. CompatPilot does not need to store raw storefront request payloads to provide compatibility results.

How We Use Information

CompatPilot uses information to authenticate the merchant, provide the embedded Shopify app, read product data for matching, return compatibility results, maintain merchant settings, show analytics, process billing status, prevent abuse, troubleshoot issues, and improve app reliability.

Shopify Access And Webhooks

CompatPilot uses Shopify OAuth and Shopify Admin API access only for app functionality selected by the merchant. Webhooks are verified before processing. Webhook records store delivery metadata and payload hashes instead of full raw webhook payloads.

Sharing

CompatPilot does not sell merchant or customer personal information. Information may be processed by hosting, database, security, logging, and infrastructure providers that are needed to operate the app. Information may also be disclosed if required by law or to protect the security and integrity of the app.

Retention

CompatPilot keeps app data for as long as needed to provide the app, maintain business records, comply with legal obligations, resolve disputes, and protect the app. When a shop uninstalls CompatPilot, the app removes Shopify sessions and marks the merchant record as uninstalled.

Security

CompatPilot uses technical safeguards such as Shopify request authentication, scoped database records, server-side Admin API calls, webhook verification, and hashed sensitive operational signals. Merchants should avoid sending unnecessary personal information in compatibility rule names, imported CSV files, or free-text notes.

Merchant Requests

Merchants can request access, correction, export, or deletion of app data where applicable. Some records may need to be retained for legal, billing, security, or operational reasons.

Contact

For privacy questions or data requests, contact CompatPilot support at eleanorsanders4095@hotmail.com.